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Search results for “customer satisfaction”
Online travel satisfaction continues to decline
02/22/2008
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9:57:00 AM
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February 20, 2008: According to a new study, e-commerce satisfaction in the online travel industry falls for a second straight year. The three major online travel sites all suffered drops in satisfaction, as they continue to have difficulty differentiating their services.
Hotels keep customers happy despite cuts in staff and service
06/16/2009
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10:37:43 AM
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Customer satisfaction with hotels remained strong (unchanged at 82.9) but airlines (-1.9 to 75.8) and rental car (-0.3 to 79.0) scores declined in the first quarter of 2009. Mandarin Oriental Hotels, JetBlue Airlines, and Enterprise Rent-a-Car ranked number one in hotel, airline, and rental car industry customer satisfaction, respectively.
6 ways to leverage social media for a better vacation
07/08/2009
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1:38:53 PM
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July 6, 2009: About a decade ago, blogs and emerging social networks like MySpace and LinkedIn gave rise to a second customer rights movement that is just now abating. The third wave, which harnesses the influence of Facebook and Twitter and may peak with a new Internet standard coincidentally called Google Wave, is just now on the horizon.
Hilton set to tone up this year
01/05/2009
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12:54:00 PM
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Monday, 5th January 2009: The Hilton Family of Hotels announced today that Fitness By Precor facilities have been installed in more than 500 Hilton Family hotels.
Microsoft and Travelport to change how suppliers, TMCs, and OTAs reach travellers
10/24/2008
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8:15:00 AM
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Published: 23 Oct 2008:Microsoft Corp. and Travelport are to develop an integrated set of services for the travel industry.
Isango in landmark hotel group deal
10/15/2008
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8:38:00 AM
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(14 October 2008) Online destination experience agency Isango has secured a major distribution deal through a partnership with the Accor group of hotel brands.
Hotel Guest Satisfaction Dropping, According To J.D. Power Survey
08/15/2008
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10:49:00 AM
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AUGUST 11, 2008 -- Hotel guest satisfaction is slipping, although brands traditionally rated highest are maintaining their popularity, according to the J.D. Power and Associates 2008 North America Hotel Guest Satisfaction Index Study.
Amadeus' Reservation Assistant a success in Asia Pacific
08/13/2008
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10:08:00 AM
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Monday, 11 August 2008: Amadeus announced earlier this week its consistent success in implementing its solution for spa management operations to over 30 top hotels across the Asia Pacific.
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